FAQ

How long does shipping take?

Do you offer gift wrapping?

How do I get my pattern download?

Do you accept returns or exchanges?

Where do you find your fabrics?

What is your hardware made of?

Do you wholesale?

How long does shipping take?

Physical Items are shipped out 24-48 hours after your order is placed.

Standard shipping: Orders within the US are shipped USPS Priority and usually arrive within 3 business days from the shipping date.

Carriers for overseas orders vary by location and usually take 14-30 days to arrive.

 

Do you offer gift wrapping?

Yes! Please check the box during checkout. I will put your order in a decorative box and can include a personal note from you to your recipient.

 

How do I get my pattern download?

An email will be sent to you after you complete the transaction. Your link is good for 3 days, so please download it quickly before the link expires!

 

Do you accept returns or exchanges?

I can only accept returns on items that have been damaged or were sent erroneously. Gift cards are nonrefundable.

If your product becomes damaged through normal wear and tear, reach out to and I will definitely try to help you fix it.

 

Do you offer refunds for workshops?

Workshops must be cancelled at least seven days prior to the event qualify for a full refund. I cannot offer you a refund with less than seven days notice.

If you purchased your class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.

 

Where do you find your fabrics?

Most of my Japanese textiles come from vintage dealers in Kyoto.

 

What are they filled with?

100% cotton

 

How do I keep my necklace clean?

Spot clean as necessary. Put some water and a gentle detergent on a washcloth and dab gently. Hang to dry. I use mostly natural fibers like wool and silk. Please do not stick them in the dryer!

 

What is your hardware made of?

Necklaces are finished with Bronze or silver/base metal. Please be sure to read the item descriptions.

All earrings are made with sterling silver.

 

Do you wholesale

Totally! Send an email to info@julieatwork.com for inquiries